UNDERSTANDING ONLINE CONSUMER
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UNDERSTANDING ONLINE CONSUMER:
In today's digital age, understanding online consumer behaviour,
expectations, and preferences is crucial for brands seeking success. Digging
deeper into these aspects gives businesses helpful ideas for getting people
interested in what they're offering.
o
Online behavior refers to how individuals interact with brands, products, and
services through digital channels such as websites, social media, email, and
mobile apps.
o
Expectations and preferences play a crucial role in shaping consumer behavior. These are
influenced by factors like convenience, personalization, and trust.
Digital consumer characteristics:
1)
Customer is centre approach.
2)
Omni-Channel Engagement: like the approach
of brands like Reliance and Nike. For instance, in India Reliance offers both
in-store and online experiences, while Dubai and Singapore exemplify this trend
globally.
3)
Social responsibility and Transparency
Personas:
Personas are fictional representations of target audience segments. They
help improve user experiences, guide product/service development, and shape
effective content and messaging.
Creating detailed personas include Research, organizing & Analyzing
data and develop detailed personas.
1.
Research: analyzing existing data, survey, Interview, social media
analysis and market research
2.
Organize & Analyze data: segmenting, Identifing patterns and key
insights.
3.
Develop detailed personas: Demographic, psychographic information along
with goals and motivations.
4.
Validate: Monitory updates through internal and external feedback
5.
Aligning and marketing: Aligning
marketing strategies with the right content and messaging for each persona.
Micro-moment:
The are those times when people want “to know, to do, to go, to buy”
reach for a device to search for the information.
Three specific reasons what micro-moment marketing matters
1. Captures user attention at the right moment- reach your target market
at the right moment
2. Builds brand awareness for every company size - small-to-midsize
business or established corporation
3. Delivers competitive advantage for early adopters - they need to
fulfill their desire, which can lead to an online purchase, in-store visit, or
call to your business
Thanks for spending your time!
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SM
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