Customer Segmentation
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Customer segmentation
This is one of the core
processes in the promotion of your brand. We have to ensure that our communication
should reach our right customer.
Right communication to
the wrong customer doesn’t make any sense or output. So, it’s a Brand manager
responsibility to give clarity on what communication to be given to the customer
Selection of
customers
1. The positioning will
help us to identify the core-customer base of the brand
2. Analysis to be done on,
the molecule being perceived across the different segments of customer
3. Find out the value proposition
& priorities the target customers
4. Check with Direct
& Indirect competitor- positioning & target customers
5. Expand the customer
wings will help us to meet the Business objectives
Customer types
1. The complainer
2. Overly agreeable
3. The Expert
4. The Pessimist
5. The staller
Brands & Customers
1. Selecting &
Promoting the Right brand to Right customer is the basic mantra
2. Check out the usage
of the brand with the customer.
3. Analyze and compete
with the competitor with effective communication strategy
4. Check out the
possibilities of expanding the brand with other customers if any.
Can the Customer
influence the Brand?
Yes, definitely the
customer can influence the brand upon composed approach.
If a customer becomes
your advocate for your brand then you can say that your Positioning,
Communication is good and the brand can sell on its own!
Steps to convert
your customer to Advocate
1. create Awareness
about your brand to the customer
2. Engage your
customer / end customer to use the brand
3. Purchase –
The customer should purchase the brand Considering the benefits, price
4. Retention –
The customer should retain to your brand with the strategy among competitors
5. Advocacy – This
is the success of the brand. The advocates creates new potential customers for
the brand in the field of competency.
Example: Sensodyne
Toothpaste
1. They create a space
among toothpaste market unlike Colgate or close-up
2. Positioning: sensitivity / sensitive teeth
3. Customers: Patients
with tooth pain
a.) The company create awareness (TV &
print ads) by person having pain while enjoying the Hot Tea / ice-cream
b.) By then they intend the person to start
using the Sensodyne after consultation with the dentist
c.) Now the Patient purchase,
use and give feedback to the dentist feeling better and got relief from the
sensitive teeth
d.) Company is playing
a unique strategy for dentist like Dental clinic board / certificate program on
“Sensitive dentist of the year”
e.) Advertising the
brand with the advocate saying their own experience about the brand.
Now they can create new
customers with advocates
Thanks for being my Customer!
SM
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